How does this whole thing work? 

• After our consultation (in-person/phone/email) about your event, a personalized quote will be provided.  The formal quote will include rental pricing, fees, and deposits.

• Upon your acceptance of the quote, a signed rental contract will be required along with a 25% nonrefundable deposit (by check or through PayPal) to hold your pieces for that date.  

• Adjustments to your order can be made prior to one week before the event.

• Final payment is due one week before the delivery date. 

• We typically deliver the day before the event and pick up the day after. 

What information do you need to prepare the quote? 

• Client name, address, phone number, email address

• Date of the event

• Name and location of venue

• Occasion and theme

• Number of guests and/or tables

• Rental order details (such as place setting options, serving dishes, decor pieces, etc.)

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In addition to the rental cost, there are two fees – cleaning and delivery – and both are dependent on the specifics of the order.  Tableware cleaning is 15% of the tableware rental order and the linen cleaning fee is 20% of the linen order.

The delivery fee, which includes delivery and pickup, depends on the distance traveled.
$20 – Delivery and pickup within 30 miles of Allegan.
$50 – Delivery and pickup within 50 miles of Allegan.
Please inquire about venues beyond 50 miles.

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We also have two deposits associated with our rentals: the initial deposit to hold your date and the cleaning security deposit.

The required cleaning security deposit will be refunded if dishes/tableware are returned throughly wiped clean of all food debris and correctly packed.  

We do the washing but you will need to wipe the dishes/tableware, removing all food debris, before repacking in the crates or bins. Be sure to make arrangements with your caterer or event coordinator, or you can assemble your own crew to manage the wiping and packing. 

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We use standard catering crates for our dishes and glassware, protected with plastic wrapping.  Repacking directions and a checklist will be provided upon delivery.

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We typically rent for three days – the day before through the day following the event.  We are, however, flexible with the rental period and we can discuss particular needs for your event.

What if I break something?

This may happen and if it does, please tell us and pack the broken piece. We will request the fair market value of the item with most pieces being less than $10.

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Fees:

Washing Fee for China, Flatware & Glassware —– 15% of Tableware Rental Order
Washing Fee for Linens —– 15% of Linen Rental Order
Washing Fee for Misc. Decor (votive holders, candle holders, etc.) —– 10%
Optional Set Up Services are available for an additional fee

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~ Deposits ~

Rental Security Deposit – Refundable deposit if all items are returned. Replacement costs of missing or damaged items will be deducted from the deposit with the remaining amount refunded within 10 days of the return date of the order.

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